Privacy Policy
At ephyronviala, we're committed to protecting your privacy and handling your personal information with care and transparency. This policy explains how we collect, use, and safeguard your data when you use our household budgeting platform.
Information We Collect
We collect information to provide you with better budgeting services and improve your experience on our platform. The types of information we gather include personal details you provide directly and technical information collected automatically during your use of our services.
- Personal Information Name, email address, phone number, and postal address when you create an account or contact us for support
- Financial Information Budget categories, spending patterns, financial goals, and transaction data you choose to input into our platform
- Technical Data IP address, browser type, device information, operating system, and usage patterns on our website
- Communication Records Correspondence when you contact our support team, feedback submissions, and survey responses
How We Collect Information
Information is collected through account registration, direct communication with our team, automatic data collection through cookies and analytics tools, and voluntary participation in surveys or feedback requests. We never collect sensitive financial data like bank account numbers or credit card information unless you explicitly provide it for specific features.
How We Use Your Information
Your information helps us deliver personalized budgeting tools and maintain the security of our platform. We use collected data responsibly and only for legitimate business purposes that benefit your experience with ephyronviala.
- Service Provision Creating and managing your account, processing your budget data, and providing personalized financial insights
- Communication Sending important account updates, responding to your inquiries, and providing customer support
- Platform Improvement Analyzing usage patterns to enhance our features, fixing technical issues, and developing new budgeting tools
- Security and Compliance Protecting against fraud, ensuring platform security, and complying with Australian privacy laws and regulations
Legal Basis for Processing
Under Australian Privacy Principles, we process your information based on your consent, contractual necessity for service provision, legitimate business interests, and legal compliance requirements. You can withdraw consent for non-essential processing at any time through your account settings.
Information Sharing and Disclosure
We maintain strict controls over information sharing and only disclose your data when necessary for service provision or legal compliance. Your financial information remains confidential and is never sold to third parties for marketing purposes.
- Service Providers Trusted third-party vendors who help us operate our platform, process payments, or provide customer support under strict confidentiality agreements
- Legal Requirements When required by Australian law, court orders, or government requests, we may disclose information to comply with legal obligations
- Business Transfers In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction with continued privacy protection
- Security Protection We may share information to investigate fraud, protect our platform's security, or safeguard the rights and safety of our users
International Data Transfers
Some of our service providers are located outside Australia. When transferring data internationally, we ensure adequate protection through contractual safeguards, certification schemes, or adequacy decisions. Your information receives the same level of protection regardless of its location.
Data Security and Protection
We implement comprehensive security measures to protect your information from unauthorized access, alteration, or destruction. Our security practices are regularly reviewed and updated to address emerging threats and maintain the highest standards of data protection.
- Encryption All sensitive data is encrypted both in transit and at rest using industry-standard encryption protocols
- Access Controls Strict employee access controls with multi-factor authentication and regular access reviews to limit data exposure
- Security Monitoring Continuous monitoring for suspicious activities, regular security audits, and incident response procedures
- Data Backup Regular encrypted backups stored in secure locations to ensure data recovery and business continuity
Breach Notification
In the unlikely event of a data breach that may cause serious harm, we will notify affected users within 72 hours and provide clear information about the incident, potential risks, and steps we're taking to address the situation. We also maintain detailed incident response procedures and work with relevant authorities when required.
Your Rights and Choices
Under Australian privacy law, you have several rights regarding your personal information. We respect these rights and provide clear mechanisms for exercising them. You can manage many privacy settings directly through your account dashboard.
- Access and Portability Request a copy of your personal information and receive it in a commonly used, machine-readable format
- Correction and Updates Update or correct your personal information at any time through your account settings or by contacting our support team
- Deletion Rights Request deletion of your account and associated data, subject to legal retention requirements and legitimate business needs
- Processing Restrictions Object to certain types of data processing or request restrictions on how we use your information
Exercising Your Rights
To exercise these rights, contact us using the details below. We respond to requests within 30 days and may ask for identity verification to protect your privacy. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner.
Data Retention and Deletion
We retain your information only as long as necessary to provide our services and comply with legal obligations. Our retention periods are based on the nature of the information, legal requirements, and legitimate business purposes.
- Account Information Retained while your account is active and for up to 7 years after closure for legal and tax compliance purposes
- Financial Data Budget and transaction data is kept for the duration of your account plus 5 years to support financial record keeping requirements
- Technical Data Usage logs and technical information are typically retained for 2 years for security and platform improvement purposes
- Communication Records Customer service communications are kept for 3 years to maintain service quality and resolve any ongoing issues
Automated Deletion
We use automated systems to delete information that has reached the end of its retention period. You can request earlier deletion of certain data types, and we'll accommodate these requests where legally permissible and technically feasible.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.
- Essential Cookies Required for basic website functionality, account authentication, and security features
- Performance Cookies Help us understand how visitors interact with our website to improve performance and user experience
- Preference Cookies Remember your settings and preferences to provide a more personalized experience across visits
- Analytics Tools We use privacy-focused analytics to understand website usage patterns and improve our services
Managing Cookie Preferences
You can modify cookie settings through our cookie preference center or your browser settings. We provide clear information about each cookie type and allow you to opt out of non-essential cookies while maintaining core website functionality.
Updates to This Policy
We review and update this privacy policy regularly to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through email notifications and prominent website notices.
- Notification Process Major policy changes will be announced via email at least 30 days before implementation, giving you time to review and respond
- Version Control We maintain previous versions of our privacy policy and clearly mark changes to help you understand what has been modified
- Continued Use Your continued use of our services after policy updates constitutes acceptance of the revised terms
- Opt-Out Rights If you disagree with policy changes, you can close your account or contact us to discuss your concerns
Questions About Privacy?
If you have questions about this privacy policy or how we handle your information, we're here to help.
Email: info@ephyronviala.sbs
Phone: +61 2 8958 6749
Mail: 6 Gildea Ave, Five Dock NSW 2046, Australia
We typically respond to privacy inquiries within 5 business days and are committed to addressing your concerns promptly and thoroughly.